Frequently Asked Questions

Fully managed Magento. Your store runs on standard open-source Magento 2.4.x, and we take care of hosting, security patches, version upgrades, backups and scaling. Point of sale, B2B and a multi-vendor marketplace are included in every plan.

Both run the Magento engine and both are fully managed, but Adobe Commerce Cloud is an enterprise product sold on quote-only, GMV-tiered contracts that start around $40,000/yr. Stoily is a managed platform at flat, published pricing ($100–$1,000/mo, or ten months' rate if you pay for the year), with point of sale included and no enterprise sales cycle.

Yes, on every plan. Invite sellers, set the commission you earn on their sales, and let payouts run automatically. Choose Etsy-style (one seller per product), Amazon-style (many sellers competing for the sale), or a hybrid, and switch whenever you like. Stoily takes 3% of third-party seller sales, or 1% on Enterprise; your own sales are never charged a percentage. See the Marketplace page for details.

Automatically. Payouts run on your own Stripe account, so the money never touches Stoily. Each seller’s earnings are held until the return window passes, then released — with commissions, refunds, and disputes handled for you.

Under a second for a typical page. Full-page caching and a global delivery network keep it there during high-traffic periods, not just on a quiet afternoon.

Your store scales automatically — resources scale up to handle the load and scale back down when traffic normalizes. No manual work needed, so your store stays online during flash sales and seasonal peaks.

Each plan includes a set amount of bandwidth and storage. If you exceed your included quota, overages are billed at $0.19/GB for bandwidth and $0.09/GB for storage. You’ll receive email alerts at 50%, 80%, and 90% of your limit — no surprises. Overages are billed at the end of each cycle, and you can upgrade your plan anytime to increase your included quota.

Automatically. Updates and security patches are applied by our team with no downtime — so you avoid the costly upgrade projects self-hosted merchants face. Your store stays current and protected without any action on your part.

Daily automated backups with point-in-time recovery. Your data and media are backed up automatically, with configurable retention (7–90 days depending on your plan).

Enterprise-grade security: your data is encrypted, attacks are blocked automatically, listings are malware-scanned, and every store is fully isolated. Our data centers are independently certified to SOC 2 and ISO 27001 standards.

Yes — and it’s free. Our team handles the full white-glove migration — your products, media, and content — with minimal downtime and no data loss. We migrate from self-hosted stores, Adobe Commerce, Shopify, BigCommerce, and more.

Yes. Install extensions through your dashboard. Each extension is security-scanned and compiled in an isolated build before going live. Compatible with payment gateways, CRM, analytics, and more.

Yes. Point of sale (POS) is included on every plan at no extra cost. Plans differ by included resources such as storage, bandwidth, users, support level, and backup retention.

Yes. Stoily ships a versioned REST developer API with fine-grained Personal Access Tokens, per-resource scopes, idempotency keys, and an OpenAPI 3.1 contract — for developers and agencies who want to integrate or build on top of your store. See the developer docs for details.

Yes. Manage your store on the go with our iOS and Android app: monitor orders, check performance and receive alerts from anywhere.

24/7 expert support via live chat and email, with priority support on Enterprise. Our team specializes in running commerce at scale — we help with performance, troubleshooting, and configuration.