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Loyalty and store credit

A loyalty points program for ecommerce, built into your store

Customers earn points on orders and spend them at checkout, at the rates you set. Add store credit to any customer's account.
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Store credit is included from Standard. Loyalty points start on Professional.

Order placedPoints earned at your rateCredit you addFrom your adminCustomer accountPoints balanceStore creditSpent at checkoutOff the order total
Who it's for

Three stores that use points and credit

  • A tea shop with monthly regulars

    Repeat buyers earn points on every order, so the next bag costs a little less.

  • A bike shop with a showroom

    Riders earn points online and spend them at the register when they visit (Business and Enterprise).

  • A store that shipped the wrong size

    Add store credit to the customer's account while the right size is on its way.

Repeat customers

Points for the next order, credit for the last one

  1. Reward the customers who come back

    Customers earn points on their orders at the rate you set. From Professional.

  2. Let them spend it at checkout

    Points and store credit come off the order total at checkout on your storefront.

  3. Keep every balance right

    Cancel or refund an order, and the points or credit spent on it go back to the customer.

Features

Points, credit and the rates you set

  • Points on orders

    Customers earn points each time they place an order. From Professional.

  • Your earn and spend rates

    You decide how many points an order earns and what a point is worth at checkout.

  • Points at checkout

    Customers apply their points at checkout on your storefront and pay less.

  • Points at the register

    Customers spend their points when they buy from you in person. Business and Enterprise.

  • Store credit

    Add credit to any customer's account from your admin.

  • Credit at checkout

    Customers spend their credit at checkout on your storefront.

  • Refunds and cancellations

    Points and credit spent on a refunded or canceled order go back to the customer.

  • Gift cards

    Issue gift card codes customers redeem at checkout. From Professional.

  • Win-back emails

    Write to customers who have not ordered in a while. From Professional.

How it works

Start your loyalty program

Loyalty points start on Professional. Set two rates once, and points arrive with every order.

  1. Step 01

    Set your rates

    Decide how many points an order earns and what a point is worth. Points have no value until you set both.

  2. Step 02

    Customers earn and spend

    Points arrive with each order, and customers spend points or credit at checkout.

Resources

Guides

FAQ

Loyalty points program for ecommerce: common questions

It rewards customers with points when they buy. They collect points on each order and spend them as money off a later order. On Stoily, points are part of your store, with no separate app to install.

Store credit is included from Standard. Loyalty points are included from Professional. Spending points at the register also needs point of sale, which is on Business and Enterprise.

In your admin, set the earn rate, which is how many points an order earns, and the spend rate, which is what a point is worth at checkout. Points have no value until both are set.

Store credit is a balance in a customer's account. You add it from your admin, and the customer spends it at checkout on your storefront.

Points and credit spent on an order go back to the customer when you cancel or refund it. Returning points on a refund is on by default.

Customers can spend loyalty points at the register on Business and Enterprise. Store credit is spent online; it is not a payment option at the register.

Customers spend points and credit on the default storefront. Classic Magento theme mode does not show them at checkout.

Reward customers with these too

Bring customers back for the next order

Loyalty points from Professional, and store credit from Standard.

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